For the provision of analytical consulting services using astrological models, educational services, and the sale of informational and printed materials.

This document constitutes a public offer by

ТОВ «МІЖНАРОДНИЙ ІНСТИТУТ ПРИКЛАДНОЇ АСТРОЛОГІЇ, ПАРАПСИХОЛОГІЇ ТА ДОСЛІДЖЕНЬ АНОМАЛЬНИХ ЯВИЩ “E-TERRA” (Limited Liability Company “INTERNATIONAL INSTITUTE OF APPLIED ASTROLOGY, PARAPSYCHOLOGY AND ANOMALOUS PHENOMENA RESEARCH ‘E-TERRA’”),

EDRPOU code 45031718 (hereinafter the Institute).

Making a payment, submitting an application, booking a consultation, or completing enrollment constitutes acceptance of the Offer in accordance with Articles 633, 641, and 642 of the Civil Code of Ukraine.

Acceptance signifies full agreement to the terms without exception.

Client — an individual who has requested a consultation and/or made a payment.

Student — an individual who has applied for study and/or paid for an Educational Program.

Certified Graduate — a person who has completed the full course of training at the Institute and has been authorized to provide consultations.

Astrological Consultation — a one-time analytical consulting service using astrological models, which is not a medical, psychotherapeutic, or psychological service.

Educational Program — an organized learning process (in person / remotely / by correspondence).

Platform — a closed digital system providing access to the Institute’s Materials for the duration of study.

Materials — educational recordings, e-books, methodological notes, presentations, tests, proprietary diagrams, course logic, and the Institute’s intellectual property.

Goods — retail sales of printed books and digital information products (e-books in PDF / EPUB formats, video recordings, webinars, and other digital materials).

3.1. A consultation is a one-time analytical consulting service using astrological models, intended to provide the Client with informational conclusions and an analytical perspective on their request.

3.2. Consultations are conducted:

• online (via Zoom or other video communication tools), or
• in person at an address agreed upon with the Institute.

3.3. Consultations are booked by:

• completing a form on the website,
• contacting the Institute through its messaging apps,
• or using other means of communication specified by the Institute.

3.4. Consultations are provided only after 100% advance payment.

The moment the funds are credited to the Institute’s account is deemed to be the moment the consultation agreement is concluded.

3.5. The Institute independently selects the consultant (the director or a certified graduate), taking into account:

• the nature of the Client’s request,
• the specialists’ availability,
• methodological suitability.

3.6. An astrological consultation is not:

3.7. A consultation does not include:

• promises,
• predictions of guaranteed events,
• claims that outcomes are inevitable,
• decisions made on the Client’s behalf.

3.8. The Client makes decisions independently, based on the information received, and bears full responsibility for their subsequent actions.

3.9. Recording a consultation (audio/video) is prohibited, except where the Client has obtained the consultant’s written consent.

Materials created during the consultation are the property of the Institute.

3.10. If the Client:

• violates the rules of ethical communication,
• behaves aggressively or offensively, or demeans the consultant,
• is in an unstable psycho-emotional state that makes the consultation impossible,

the consultation is terminated immediately without a refund.

3.11. If the Client fails to make contact at the agreed time (more than 15 minutes late), the consultation is deemed to have been provided, and the payment is not refunded.

3.12. A consultation may be rescheduled 1 time , and this must be done no later than 12 hours before the scheduled time.

3.13. If the Institute is unable to provide the consultation (force majeure, technical failures, or the consultant’s illness), the Client is offered a new date. If the new date is unsuitable, the payment is refunded in full.

3.14. The Institute is not responsible for:

• the Client’s expectations,
• the Client’s subjective assessment of the consultation’s usefulness,
• the Client’s life circumstances and the outcomes of their decisions.

4.1. Subject Matter and Product Range.

4.1.1. The Institute conducts retail sales of printed books and digital information products by mail (e-books in PDF / EPUB formats, video recordings, webinars, and other digital materials are delivered electronically) (hereinafter collectively the “Goods”).

4.1.2. Descriptions, prices, availability, and terms of delivery / provision of access are specified on the Institute’s website and/or in messages sent to the Buyer.

4.2. Placing an Order and Acceptance.

4.2.1. Orders are placed through the Institute’s website or other official communication channels.

4.2.2. The moment of acceptance of the Offer with respect to the Goods is the Buyer’s payment for the order in full.

4.2.3. The Institute may refuse to fulfill / cancel an order if the Goods are out of stock, there is a technical error in the price/description, fraud is suspected, or the terms of this Agreement are violated, with a refund of the funds paid.

4.3. Prices, Currency, and Taxes.

6.3.1. Prices are stated in hryvnias (UAH) and may be changed by the Institute at any time before payment.

4.3.2. The final price includes taxes in accordance with the legislation of Ukraine, unless otherwise stated. Delivery costs and/or customs charges (for international shipments) are payable separately by the Buyer.

4.4. Payment.

6.4.1. Payment for Goods is made through the WayForPay payment service (bank cards and other available methods), as well as by other cashless methods expressly specified by the Institute.

4.4.2. Upon successful payment, the Buyer receives confirmation by e-mail / messaging app / SMS.

4.4.3. If a transaction is declined or charges are duplicated, the Buyer must contact the Institute’s support service; excess charges are refundable after verification of the payment information.

4.5. Order Fulfillment and Dispatch Time.

4.5.1. Printed books are generally dispatched within 1–5 business days of payment (unless another period is specified when placing the order).

4.5.2. Pre-orders. For Goods with “pre-order” status, the estimated dispatch time is communicated separately; dispatch takes place once the print run becomes available.

4.6. Delivery Within Ukraine.

4.6.1. Delivery is provided by the courier services “Nova Poshta” and/or “Ukrposhta” to the branch or address specified by the Buyer.

4.6.2. The risk of accidental loss/damage passes to the Buyer when the shipment is handed over to the carrier (the Goods are released to the delivery service).

4.6.3. The Buyer is responsible for checking the integrity of the packaging and the external condition of the Goods upon receipt; in the event of damage, a report must be drawn up with the carrier and the Institute must be immediately notified.

4.7. International Delivery.

4.7.1. International shipments are possible to countries in which the Institute’s postal and logistics partners operate; delivery times are approximate and depend on the carrier/customs authorities of the destination country.

4.7.2. Customs duties, taxes, fees, and import restrictions of the destination country are the Buyer’s responsibility. The Institute is not responsible for delays caused by customs clearance/import restrictions.

4.8. Non-receipt, Incorrect Details, and Repeat Delivery.

4.8.1. If an order is returned due to incorrect/incomplete details, the Buyer’s absence, or expiry of the carrier’s storage period, it may be dispatched again after the Buyer pays for repeat delivery.

4.8.2. If the Buyer refuses an order after it has been dispatched without valid grounds, the Institute may deduct actual logistics costs from the amount that may be refundable (where such a right exists, see clause 4.11).

4.9. Provision of Digital Products (Electronic Content).

4.9.1. Access to e-books/webinars/recordings is provided after payment by sending a file/link by e-mail or via Viber/Telegram, or through the Buyer’s account.

4.9.2. The license to digital content is personal, non-exclusive, perpetual/fixed-term (depending on the product), non-transferable to third parties, and permits personal use only without the right to copy, distribute, publicly display/reproduce, resell, upload for public access, or use it in commercial activities (including providing the Buyer’s own consultations/courses).

4.9.3. The Institute may use digital “watermarks”, as well as other technical protection measures; any circumvention is prohibited.

4.10. Quality Warranties and Non-conformities.

4.10.1. For printed books, in the event of a manufacturing defect/fulfillment error the Institute provides a replacement or refund in accordance with Article 8 of the Law of Ukraine “On Consumer Protection,” subject to a timely written request and supporting evidence (photos/videos, a carrier’s report, etc.).

4.10.2. For digital products, if access is technically impossible due to the Institute’s fault, the product will be resent or an alternative means of access provided; if the problem is not resolved, a refund may be possible. Technical problems on the Buyer’s side (devices, software, providers) are not covered by the Institute’s warranties.

4.11. Returns and Exchanges (Ukraine).

4.11.1. Printed books of proper quality may be returned within 14 calendar days of receipt, provided that their saleable condition and packaging integrity are preserved and there are no signs of use (Article 9 of the Law of Ukraine “On Consumer Protection”). The Buyer bears the return delivery costs. Refunds are made within 7 banking days of the Institute’s receipt of the returned Goods and inspection of their condition.

4.11.2. Digital products (e-books, webinars, video recordings) are not eligible for return once access has been provided or the file/link has been sent, because they are items consumed in digital form, and their return is inconsistent with the properties of such products and consumer protection legislation concerning the specific features of distance selling of digital content.

4.11.3. Goods of improper quality are returned/exchanged in accordance with Article 8 of the Law of Ukraine “On Consumer Protection.”

4.12. Copyright in the Goods.

4.12.1. All materials (including texts, layouts, covers, illustrations, e-book files, and webinar recordings) are protected by copyright. Copying, publishing, distributing, publicly reproducing, or using them in commercial activities without the Institute’s written permission is prohibited.

4.12.2. Violations entail liability under Section 12 of this Agreement and Articles 52 and 52-1 of the Law of Ukraine “On Copyright and Related Rights,” and Articles 22 and 23 of the Civil Code of Ukraine.

4.13. Liability and Limitations.

4.13.1. The Institute is not liable for delays, damage, or loss caused by the carrier/customs authorities/third parties, or for an inability to access digital products for reasons beyond the Institute’s control.

4.13.2. In all cases, the Institute’s liability is limited to the amount actually paid by the Buyer for the relevant Goods.

4.14. Support Service and Claims.

4.14.1. All questions concerning orders, delivery, defects, returns/exchanges, and technical access to digital products must be submitted in writing to the Institute’s official e-mail address, with supporting materials attached, or through the “Citizens’ Appeals” menu section.

4.14.2. The period for reviewing requests is up to 14 business days from the date of receipt.

5.1. The Institute operates in the field of non-formal adult education in accordance with Articles 8, 10, and 18 of the Law of Ukraine “On Education” and does not award state-established educational degrees.

5.2. The “Applied Astrology” and “Parapsychology” programs last 22 months (300 academic hours) and include lectures, practical classes, guidance, consultations, and independent study.

5.3. Modes of study:

• in person — classes at the Institute’s educational center;
• remote — real-time classes (Zoom);
• correspondence — access to the learning platform and lesson recordings.

5.4. Upon enrollment, the Student receives

• active program participant status,
• access to the learning platform,
• access to group chats,
• support from instructors and tutors.

5.5. Educational materials (lesson recordings, notes, study guides, e-books, tests) are the Institute’s intellectual property. The Student receives the right of personal use, rather than ownership.

5.6. The Student is required:

• not to copy, screen-record, download, or distribute the Materials,
• not to share access to the Platform with third parties,
• not to use the Materials for commercial purposes without the Institute’s written permission.

5.7. Copyright infringement constitutes a serious breach of the agreement and results in:

5.8. Access to the Platform and study chats is provided for the duration of study and terminates automatically upon completion or expulsion.

5.9. The Institute has the right to:

• update the program,
• replace instructors,
• reschedule classes for organizational or technical reasons,

— such changes do not constitute a breach of the agreement.

5.10. The Student may be expelled in the event of:

• systematic failure to complete assignments,
• prolonged disregard for the learning process,
• violation of the community’s ethical standards,
• dissemination of false or discrediting information,
• violation of copyright and confidentiality.

5.11. In the event of expulsion:

• payments for the period that has already elapsed are not refunded,
• if payment has been made in advance, the unused portion is refunded within 7 banking days.

5.12. The Student may apply for a temporary pause of up to 12 months, subject to individual approval by the administration.

6.1. The final stage of the educational program is the defense of a graduation thesis, confirming mastery of the material and the ability to apply the knowledge acquired in practice.

6.2. Upon successful completion of all modules and defense of the graduation thesis, the Student receives an E-TERRA Institute Diploma confirming completion of the program in the relevant specialization.

6.3. The Diploma:

• confirms completion of studies and the acquisition of knowledge;
• is not a state-standard diploma and is not equivalent to documents on higher education, qualifications, or academic degrees recognized by state authorities;
• is a document issued by a private educational institution certifying completion of the Institute’s full educational program.

6.4. The Institute has the right to:

• establish requirements for the format, scope, and assessment criteria of the graduation thesis;
• deny the Student admission to the defense in the event of a breach of academic discipline or failure to complete the curriculum;
• withhold the diploma if the final assessment or thesis defense has not been passed.

6.5. The Diploma may be issued in paper or electronic form, stating the Student’s name, field of study, program duration, and completion date, and bearing the signature of the Institute’s director.

6.6. The Institute reserves the right to verify the authenticity of graduation theses and to revoke a diploma if plagiarism or copyright infringement is discovered.

7.1. Tuition is paid monthly or for an agreed billing period (monthly/quarterly/semester) by cashless transfer or other methods specified by the Institute.

7.2. Tuition must be paid by the 10th calendar day of the relevant month of study.

Failure to pay by the specified deadline may result in temporary suspension of access to the Platform until the outstanding amount is paid.

7.3. In the event of early termination of studies at the Student’s initiative or expulsion, fees for the period of study that has already elapsed are not refunded.

If the Student has paid in advance, the unused portion is refunded within 7 banking days.

8.1. The Institute may provide discounted or free tuition to:

8.2. The number of such places, the procedure for granting them, and the selection criteria are determined independently by the Institute, based on:

• academic performance,
• the Student’s conduct in the academic environment,
• the availability of vacant funded places in the group,
• the Institute’s financial resources.

8.3. The right to free tuition is not guaranteed, cannot be the subject of a demand or claim, and is granted solely at the Institute’s discretion.

8.4. The period of free tuition is limited and may be:

8.5. The Institute has the right to:

• terminate free tuition early in the event of a breach of academic discipline,
• require a return to the standard payment arrangement from the following period.

8.6. Discounted and free tuition does not apply to correspondence (modular) study. It applies only to in-person and remote study.

9.1. People receiving free tuition have the same status and obligations as other Students.

9.2. Free tuition does not provide:

• priority access to materials,
• special academic rights,
• preferential assessment conditions.

9.3. At the end of the discounted tuition period, the Student moves to the standard rate, unless otherwise agreed.

10.1. All financial requests (rate changes, pauses, support applications) must be submitted by the Student in writing:

10.2. The Institute reviews requests within 14 business days of receipt.

11.1. All communication between the Student / Client and the Institute takes place through official channels:

11.2. Claims, requests, and appeals on any matter must be submitted in writing (electronically or on paper), stating the substance of the matter, the applicant’s details, the circumstances, and supporting materials.

11.3. Pre-trial dispute resolution is mandatory.

The Institute has up to 30 calendar days to review the appeal and provide a response.

11.4. If the dispute remains unresolved after the pre-trial procedure, it is resolved in court in accordance with the legislation of Ukraine.

11.5. The Student / Client undertakes to refrain from:

11.6. In the event of questions, disagreements, or misunderstandings, the Student / Client undertakes to:

11.7. Disseminating information that:

constitutes a serious breach of the agreement and results in:

11.8. The Student / Client bears personal responsibility for disseminating information that discredits the honor, dignity, or business reputation of the Institute, instructors, or students.

11.9. If defamatory statements are disseminated, the Institute has the right to:

11.10. The Institute provides a safe, friendly, and supportive educational environment. Respectful communication is mandatory for all participants.

11.11. If the Student / Client creates conditions that disrupt the community’s operation (conflicts, provocations, psychological pressure, or aggressive statements), the Institute has the right, without prior notice , to terminate access to group chats, classes, and the Platform.

12.1. All educational materials, including but not limited to video recordings of classes, audio materials, presentations, notes, lecture texts, assignments, e-books, printed books, educational and methodological materials, course structures, learning modules, teaching logic, visual diagrams, and the design of the Platform, as well as the texts, graphic materials, design, structure, and content of the Institute’s official website and related online resources (e-terra.com.ua, renatasigi.com.ua, and social media pages), are the Institute’s intellectual property under the Law of Ukraine “On Copyright and Related Rights.”

12.2. The Student receives a limited, non-exclusive right of personal use of the Materials solely for the duration of study.

Ownership of the Materials is not transferred to the Student.

12.3. Without the Institute’s written permission, it is prohibited to:

• copy the Materials in whole or in part;
• make video or audio screen recordings during classes;
• photograph or record the Materials using any device;
• publish or distribute the Materials on the Internet, including on Telegram, FaceBook, Instagram, TikTok, YouTube, VK, Viber, WhatsApp, Discord, forums, or private groups and blogs;
• transfer the Materials to third parties;
• use the Materials for commercial purposes (consultations, education, training sessions, blogging, creating online courses, etc.);
• create derivative products based on the Institute’s Materials.

12.4. Use of the Institute’s Materials for consulting or teaching activities is permitted only after completing the full course and official assessment, with the status of Certified Graduate.

12.5. In the event of a violation of this section, the Institute has the right to:

• immediately block access to the learning Platform and materials without a refund;
• expel the Student without the right to reinstatement;
• revoke the diploma or certificate if already issued;
• demand compensation for losses incurred, including:
• direct damage,
• lost profits,
• reputational losses.

12.6. The use of materials in a public or commercial setting without permission constitutes copyright infringement and entails liability under Article 52 of the Law of Ukraine “On Copyright and Related Rights” and Articles 22 and 23 of the Civil Code of Ukraine (compensation for pecuniary and non-pecuniary damage).

13.1. All educational materials, including but not limited to video recordings of classes, audio materials, presentations, notes, lecture texts, assignments, e-books, methodological materials, course structures, learning modules, teaching logic, visual diagrams, and the design of the learning Platform, as well as the texts, graphic elements, design, structure, and content of the Institute’s official websites (including e-terra.com.ua, renatasigi.com.ua, and official social media pages), are the Institute’s intellectual property and are protected by the Law of Ukraine “On Copyright and Related Rights.”

13.2. The Student / Client receives a limited, non-exclusive right of personal use of the Materials only for the duration of study. Ownership of the Materials is not transferred, and they may not be copied, recorded, saved, reproduced, published, distributed, or transferred to third parties in any form without the Institute’s prior written consent.

13.3. It is prohibited to use the Materials to conduct consulting, psychological, educational, or other commercial activities, or to create courses, lectures, webinars, texts, videos, or any products based on the Institute’s Materials, without written permission and completion of the official assessment.

13.4. In the event of a violation of the terms of this section, the Institute has the right to:

– immediately terminate access to the Platform and educational resources without a refund;

– expel the Student and/or revoke the diploma or certificate;

– demand compensation for losses incurred, including direct damage, lost profits,

and reputational damage.

13.5. The use of the Institute’s Materials by third parties without permission, as well as use of the Materials by the Student/Client in breach of the agreement, constitutes copyright infringement.

13.6. Liability for such a violation is determined in accordance with:

– Article 52 of the Law of Ukraine “On Copyright and Related Rights” (compensation for damage),

– Article 52-1 of the Law of Ukraine “On Copyright and Related Rights”

(cessation of infringements on the Internet, including by blocking and removing content),

– Articles 22 and 23 of the Civil Code of Ukraine (compensation for pecuniary and non-pecuniary damage).

14.1. The Institute, Instructors, and Consultants are not responsible for the Student or Client achieving any personal, professional, psychological, financial, or other outcomes that the Student / Client may expect in connection with studying or receiving a consultation.

14.2. The Institute does not provide medical, psychiatric, psychological, legal, financial, or any other services requiring a special permit or license under the legislation of Ukraine. All recommendations received during consultations or the learning process are exclusively analytical and educational in nature.

14.3. The Student / Client bears sole responsibility for any decisions, actions, or omissions based on information received during study or a consultation.

14.4. The Institute is not liable for:

– interruptions in access to online resources for reasons beyond the Institute’s control;

– technical malfunctions of the Student’s / Client’s equipment;

– circumstances arising through the fault of Internet providers or third-party services.

14.5. If the Student or Client violates the terms of this Agreement, the Institute may apply disciplinary measures, including a warning, temporary restriction of access, or expulsion without a refund.

14.6. The Institute’s liability is limited to the amount actually paid for the period during which the service was provided and may not exceed the cost of one month of study or one consultation, as applicable.

15.1. The Parties are released from liability for complete or partial failure to fulfill their obligations under this Agreement if such failure results from force majeure circumstances that the Party could not foresee and/or prevent.

15.2. Force majeure circumstances include war, military operations, mobilization, terrorist acts, sudden restrictions on movement, the declaration of martial law or a state of emergency, prolonged power outages, cyberattacks, epidemics, epizootics, natural disasters, fires, explosions, actions of state authorities, blocked Internet access, and other extraordinary circumstances beyond the Parties’ control.

15.3. In the event of force majeure circumstances, the Institute has the right to:

– temporarily reschedule classes or consultations;

– change the format of classes (including switching to online or offline delivery);

– suspend the learning process until it can be resumed.

15.4. An interruption to the learning process due to force majeure circumstances is not grounds for a refund, recalculation of fees, or termination of the agreement.

15.5. The time for performance of the Parties’ obligations is extended for the duration of the force majeure circumstances and their consequences.

16.1. All disputes, disagreements, or claims that may arise between the Parties in connection with the performance of this Agreement shall be resolved through negotiation.

16.2. To initiate the dispute resolution procedure, the Student / Client submits a written application (by e-mail or registered mail), stating details that identify the Student or Client, the substance of the claim, its grounds, evidence, and specific demands.

16.3. The Institute reviews the appeal within 30 calendar days of receipt. If necessary, the Institute may extend the review period by notifying the applicant.

16.4. Claims submitted in an inappropriate form, without specifics or evidence, or of an emotional or offensive nature may be left without consideration.

16.5. If no agreement is reached through negotiation, the dispute shall be resolved in court under the jurisdictional rules provided by the legislation of Ukraine.

16.6. The legislation of Ukraine applies to legal relations between the Parties that are not regulated by this Agreement.

17.1. The Agreement takes effect upon acceptance (payment or submission of an application / registration) and remains in effect until the Parties have fully performed their obligations.

17.2. The Institute may amend the terms of this Agreement and publish the updated version on its official website. Amendments take effect upon publication and apply to new legal relations.

17.3. Continued use of the Institute’s services after amendments have been made is deemed to constitute agreement to the updated version of the Agreement.

17.4. Termination of the Agreement does not release the Parties from the obligation to fulfill financial obligations arising before its termination.

ТОВ «МІЖНАРОДНИЙ ІНСТИТУТ ПРИКЛАДНОЇ АСТРОЛОГІЇ, ПАРАПСИХОЛОГІЇ ТА ДОСЛІДЖЕНЬ АНОМАЛЬНИХ ЯВИЩ» (Limited Liability Company “INTERNATIONAL INSTITUTE OF APPLIED ASTROLOGY, PARAPSYCHOLOGY AND ANOMALOUS PHENOMENA RESEARCH”)

«Е-ТЕРРА» (E-TERRA)

EDRPOU 45031718

📍Ukraine, Mykolaiv, 2Г Riumina Street

Postal address for official correspondence: 54029, P.O. Box No. 9, Mykolaiv, 22 Tsentralnyi Avenue

🌐 https://e-terra.com.ua

📧 institute@e-terra.com.ua

📞 +38 097 206 33 99 | +380 800 358 769